Terms of service

Last updated: 12 August 2026

Who you are buying from

HRS Food is a trading name of HRS NEWSAGENTS LTD, company number 16764459, registered in England and Wales. Our registered office and returns address is 786 Whalley New Road, Blackburn, England, BB1 9BA. Contact us at hrsnewsltd@gmail.com.

These terms apply to orders placed through hrsfood.com. Save or print a copy for your records.

Placing and accepting an order

Submitting payment through Shopify checkout is your offer to buy the items in your order. The automatic order confirmation acknowledges that we received the order; it does not mean that we have accepted it.

We accept the order and the contract is formed when we send a dispatch confirmation. If an order contains items dispatched separately, each dispatch confirmation accepts the part of the order listed in that message.

We may take or authorise payment before acceptance. If we cannot accept an order because an item is unavailable, a price is wrong, the order fails a product-safety check or we cannot deliver it, we will contact you and refund the affected payment in full.

Prices and payment

Product prices are shown in pounds sterling. HRS is not VAT registered, so we do not add VAT separately or issue VAT invoices. The amount charged is the product total plus the delivery charge shown at checkout and any optional extras you select before payment.

Payment is processed through Shopify and the payment methods offered at checkout. HRS Food does not receive your full card number.

Products and food information

Product images and descriptions identify the item and pack size offered. Packaging and recipes can change. Read the current physical pack before eating, especially when allergies or intolerances are relevant.

We do not use a general disclaimer instead of mandatory food information. Products that have not passed the current food-information check cannot use the purchase control.

Taste preferences and avoid notes are packing instructions. They do not make a product or box allergen-free.

Availability and substitutions

All orders depend on current availability. We do not replace an unavailable product with another product without your agreement. If we cannot supply an item, we will contact you and refund it rather than make an unapproved substitution.

Delivery

The delivery methods, charges and estimates available for your address are shown at checkout. Estimates are not guaranteed delivery dates. Unless we agree another period with you, we will deliver within 30 days after the contract is formed.

You are responsible for providing a complete delivery address. Responsibility for the goods passes to you when they are delivered to you or to a person you identified to receive them.

Cancellations, returns and damaged goods

The Returns & Refunds page forms part of these terms. For a standard change-of-mind cancellation, tell us within 14 days after delivery and return the goods within the following 14 days. You pay the direct return postage for a change-of-mind return.

Where the law provides an exception, such as some personalised goods, rapidly deteriorating goods or certain sealed hygiene goods after opening, we will apply it only to the item covered by that exception. Packaged food is not excluded merely because it is food.

Your statutory rights still apply when goods are faulty, damaged, incorrect or not as described. If you reject affected goods, make them available for collection or use a return method agreed with HRS. HRS bears the reasonable return cost and refunds the affected goods and applicable original delivery charge in line with the Returns & Refunds page.

Our responsibility

Nothing in these terms limits rights or liability that cannot lawfully be limited. We are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for business losses arising from a consumer purchase.

Law and changes

These terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you keep any mandatory consumer protections and may bring a claim in the courts available to you under applicable law.

The dated version in force when you place an order applies to that order. We will date any later change to these terms.