Refund policy
Last updated: 12 August 2026
Contact us before returning anything
Email hrsnewsltd@gmail.com with your order number, the item you want to return and the reason if the item is damaged, incorrect or faulty. This lets us identify the order and confirm the return method.
Returns are sent to: HRS NEWSAGENTS LTD, 786 Whalley New Road, Blackburn, BB1 9BA, United Kingdom. Do not send a parcel to a different address shown on packaging or by a marketplace.
Change-of-mind cancellations
For goods covered by the distance-selling cancellation right, tell us that you want to cancel within 14 days after delivery. You then have another 14 days to send the goods back.
You pay the direct return postage for a change-of-mind return. Use a service that gives you evidence of posting and package the goods securely.
You may inspect goods as you could in a shop. Where the law permits, we may reduce the refund if handling beyond that has reduced the value. Keep sealed food unopened if you intend to return it because you changed your mind.
Refund for a change of mind
We refund the price paid for the returned goods and the cost of the least expensive standard delivery method offered for the order. If you chose a more expensive delivery service, we do not have to refund the extra amount.
We issue the refund to the original payment method within 14 days after receiving the goods back or receiving acceptable evidence that you sent them, whichever happens first. We may wait until one of those events occurs.
Damaged, faulty or incorrect orders
Email us with the order number and details of the problem. Photographs of the parcel, product and label can help us investigate, but a photograph does not replace your statutory rights.
Tell us whether you are asking for a refund, repair or replacement. If you reject the goods for a refund, make them available for collection. We can instead agree that you return them. HRS bears the reasonable return cost by arranging the method or reimbursing an agreed service. Do not pay for an expensive return service without agreeing it with us first.
For a damaged order where a refund is due, we refund the affected goods and the applicable original delivery charge. We issue the refund to the original payment method within 14 days after agreeing that you are entitled to it.
Exceptions
Cancellation rights can have exceptions for some personalised or custom-made goods, rapidly deteriorating goods and certain sealed goods that are unsuitable for return for health or hygiene reasons after the seal is broken. We apply an exception only where it covers the specific item. Standard packaged food is not excluded merely because it is food.
These exceptions do not remove your rights when an item is faulty, damaged, incorrect or not as described.
Cancelling before dispatch
Email hrsnewsltd@gmail.com as soon as possible if you want to cancel before dispatch. If we stop the order before it is dispatched, we will cancel it and refund the payment. If it has already been dispatched, follow the return process above.
Cancellation form
You can cancel by emailing hrsnewsltd@gmail.com. You may copy the details below into an email or letter. You do not have to use this wording.
- To: HRS NEWSAGENTS LTD, 786 Whalley New Road, Blackburn, BB1 9BA; email hrsnewsltd@gmail.com.
- I give notice that I cancel my contract for the following goods:
- Order number and description of goods:
- Ordered on / received on:
- Customer name and address:
- Date (and signature only if sending this form on paper):