Shipping policy

Last updated: 12 August 2026

Before you pay

The delivery methods available for your address, their charges and service estimates are shown at checkout before you pay.

When timing matters

Delivery estimates are not guaranteed arrival dates. Contact us before ordering if a parcel must arrive by a particular date.

Delivery period

Unless we agree a different period with you, we deliver within 30 days after the order is accepted. Our Terms explain when acceptance happens.

Check your order

Keep the outer and product packaging until you have checked the order. It can help us resolve a missing, incorrect or damaged item.

Order help

Email hrsnewsltd@gmail.com with your order number and the details of the problem. Photographs of a parcel, product and label can help us investigate.

Warm weather and chocolate

Chocolate can soften in warm weather. Consider the expected conditions and delivery estimate before placing a chocolate-heavy order.

Parcel missing or arrived damaged?

Contact us with the order number and keep the packaging. If we ask you to return a damaged item, HRS agrees the return method and bears its reasonable cost. Where a refund is due, the returns policy explains what is refunded and when.

HRS Food is a trading name of HRS NEWSAGENTS LTD, company number 16764459. HRS is not VAT registered.